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Multi recently published its Pan European Customer Monitor + Covid-19 Survey. For Head of Research Mariam Hussain, the most positively surprising result was that 70% of visitors surveyed indicated that shopping centers are valuable places to spend time in and will continue to be especially once the pandemic is over.

Multi is pleased to share the results of the Pan European Customer Monitor + Covid-19 Survey, which analyses responses from 33,000 shopping centre visitors from across 11 countries and 50 retail locations that were assessed in November 2020.

“We remember the impact food trucks have had. Those ideas can be developed further.” | By Chris Igwe

The best shopping centers must be underpinned by a technology platform powered by high density, connected technology infrastructure, technology services and real-time, actionable shopper data, delivering a highly personalized experience for how shoppers want to engage with the destination. It must be an online to offline to online journey and it should be continuous not just at a few key times a year.

London Designer Outlet (LDO) at Wembley Park is launching a new online service, The LDO Edit, bridging the gap between the superior service and experience of physical shopping and the ease of shopping online.

This month sees the tenth anniversary of the completion of SouthGate Bath, the award-winning and thriving mixed-use development owned by Aviva and British Land within the Bath Conservation Area and World Heritage Site.

October 17, 2019 marked the opening of YIT’s major project, which is comprised of Mall of Tripla +++ Commercial center Promenada Sibiu, owned by investment fund Nepi Rockcastle, opened its doors on November 14, 2019 +++ On November 28, 2019, Klépierre inaugurated the extension of Créteil Soleil in Créteil in the Ile-de-France region +++ Hamburg’s redos Group and Münster’s project developer HLG recently submitted their first building application for the revitalization of the Rhein-Ruhr Zentrum (RRZ) in Mühlheim an der Ruhr +++ At the end of October 2019, Immobiliare Grande Distribuzione SIIQ S.p.A. (IGD) opened a restyled mall in the Casilino in Rome

From January 24 to 28, 2020, Christmasworld is focusing its product range on the success factor customer-experience at the point of sale. Together with the Institute for Retail Research in Cologne, the Retail Boulevard (BLVD) 2020 will focus on the ‘customer journey’ by illustrating the steps towards the purchasing impulse and good customer relationships in different stores.

“Another factor not to be underestimated in terms of quality of stay are the restrooms, whose cleanliness many visitors regard as a litmus test for the general condition of a shopping center – just like they would in a hotel room.”