The way malls co-exist with their immediate surroundings is currently undergoing a fundamental structural change–on a multitude of levels.
In every article that I read, in every discussion that I have, and in every forum that I attend, everyone continuously repeats that the times of those traditional concrete boxes full of standardized shops are over.
Grosvenor Europe knows that, with the rise of e-commerce, it is essential to provide a full shopping, leisure, and dining experience to meet guests’ needs. They are thus implementing appropriate measures - for example in Sweden.
Most people who have worked in the hospitality industry understand the “full service” circle. This describes how we have to work hard for our guests to provide them with exactly what they want, whether in a restaurant, bar, or hotel, by working as a team.
theleisureway column by Gastón Gaitán.
How Big Data, mobile devices and social media revolutionize traditional customer retention management.
Visitor traffic and sales are now insufficient for understanding a shopping center’s evolution. New metrics now prevail: tools that allow us to know more about our visitors and their behavior, such as how they interact with our brands and with other competing centers. Such insights are key in an environment of global economic digitalization.
It’s cooler here than in the square and the square has been left quiet by August, as the beach has become the destination. I confess, it’s the shade that brought me in.
Initially considered the “icons of consumerist society,” shopping centers are now becoming lighthouses of energy efficient systems and sustainable architecture.
Audience recognition cameras in intu Victoria Centre in Nottingham will ensure that customers receive personalized content.
The history of counting customer frequency appears to lead to blanket Wi-Fi coverage. This makes it all the more surprising that coherent Wi-Fi strategies are still the exception rather than the rule among German retailers.
Innovation is a “buzzword”—and buzzes around theleisureway’s studio like a bee in a car.
Foodservice Column by Jonathan Doughty, Regional Director & Head of JLL Foodservice Consulting.
Around 50 retail real estate industry experts met in Frankfurt for the second “innovation incubator.” The theme of the workshop hosted by the German facility services expert Wisag was “Digital prospects for shopping centers and retail properties.”
How to build a stronger relationship between developers and retailers.
Are you sitting comfortably? Are you relaxed, open to ideas? Willing to disconnect and get some “you time”? Let theleisureway (TLW) take you away.
Foodservice Column by Jonathan Doughty.
I’m with my theleisureway colleagues, Pablo and Carlos, in a place in the old center of Zaragoza. It’s a tapas bar, I confess, but I might justify it by saying that it would tick a lot of boxes as one of Ray Oldenburg’s “Great Good Places.”
So, we have arrived in 2017, the world is changing again and this year promises to be one of the most “interesting” for a long, long time.
So, here we are at the pre-Mapic breakfast. There’s the chat, the stronger-than normal-coffee, and most have ordered an omelet with the inevitable comparison between French and Spanish recipes. But there’s technology on the table and the conversation turns to client appointments and strategy. Then: A last-minute panic fumbling with ID badges and we are inside Mapic.