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We talk about guests; not about customers!

In its 25th anniversary year, the Designer Outlet Parndorf celebrates the most successful year in the location’s history. ACROSS spoke to Mario Schwann, General Manager Designer Outlet Parndorf, about the return of international visitors, why maximum service orientation almost like in a first class hotel is the be-all and end-all, and what trends and developments are taking place at the location.

The ZIEL shopping center in Hennigsdorf near Berlin is one of the 8 retail properties that MEC will manage on behalf of KGAL in the future. /// credit: MEC

KGAL extends and expands cooperation with MEC at eight German retail locations

MEC will continue to be responsible for the management of six retail locations in the KGAL Investment Management portfolio. In addition, the management of two further locations will be transferred to MEC. The two companies have now signed an agreement to continue and expand their existing partnership. With the management package transferred to MEC, the Düsseldorf-based retail real estate specialist operates over 130,000 sq m of lettable retail space for KGAL.

credit: URW + moka-studio

“WHAT WE’RE BUILDING IS A NEW PART OF THE CITY”

The grand opening of Westfield Hamburg-Überseequartier in Hamburg, scheduled to take place in spring 2024, will mark the completion of Unibail-Rodamco Westfield’s (URW) largest inner-city development project. In an interview with ACROSS, Andreas Hohlmann, Managing Director Austria & Germany, talks about the role of retail and lifestyle destinations in modern society, the five trends that must be observed, and why size matters.

Christmas magic at EUROPARK. /// credit: evatrifft

Wintry start to the Christmas shopping season 

It’s a good and atmospheric start to the pre-Christmas business: that much can be said after the first Advent weekend and a high-turnover Black Week in the previous week. Center operator SES and store owners are entering the coming weeks in an optimistic mood.

THE VITAL ROLE OF FOOD AND BEVERAGE AT MODERN MALLS

The F&B sector has changed significantly in recent years, not only in terms of the size of the market, but also in the variety and quality of the offering. As rents continue to rise in Europe, space previously dominated by fashion retailers is now being occupied by trendy gastronomic restaurants. People have evolved from collecting “things” to collecting “experiences”, and shopping centers have adapted to this change by improving and expanding their gastronomic offerings. Food and beverage (F&B) will play an even more crucial role in the success of retail real estate.

“Value and Quality – That’s What It’s All About”

The biggest challenge facing the F&B industry is the cost of doing business. While the coronavirus has run its course through the markets, operators are struggling to return to profitability in the face of current economic challenges. Ian Hanlon, Director of Coverpoint, explains how the current challenges can be addressed and highlights trends in the shopping center food scene using best practice examples from the industry.

“Invest in people, not just the look”

The European shopping center market overvalues design and investment but needs to pay more attention to atmosphere, interaction, and service, says Will Odwarka. This hurts the centers and especially their gastronomy section. The founder and CEO of Dubai-based Heartatwork Hospitality Consulting explains in his conversation with ACROSS editor Reinhard Winiwarter why excellent, personable service is the prerequisite for everything in the field of gastronomy.

credit: NEINVER

F&B IS AN ESSENTIAL PART OF THE OVERALL GUEST EXPERIENCE

Customers are seeking a better-quality and more varied offering, expecting to see both international and local options, argues Joan Rouras, Head of Leasing and Retail at NEINVER. For a long time, a neglected topic, F&B in outlets, is taking on a whole new role. NEINVER has taken many steps to offer its guests innovative F&B in addition to a high-quality retail offering.

Our Strength is the Mix

For a long time, the footwear market was one of the driving forces in the retail sector. Recently, however, hardly any other segment has seen as many insolvencies. However, where there are losers, there are always winners as well. In 2023, Deichmann is planning to make the highest corporate investment in its history – 500 million euros – and is investing in around 200 new locations worldwide.

credit: S. CHAMPEAUX / IMAGE&CO

MAPIC 2023 Award Winners: Honoring excellence, innovation and creativity in the retail real estate sector

This year’s MAPIC Awards honored winners across thirteen core categories, in addition to the People’s Choice categories and the winners of the MAPIC Academy—MAPIC’s inaugural start-up incubator sponsored by Nhood. The Awards reward exceptional retail brand performance and development, the latest cutting-edge solutions in sustainability and innovation, and the most recent real estate projects and redevelopments.

Food Garden design at Main-Taunus-Zentrum, Sulzbach, Germany. /// credit: ECE Group

Start of construction and 90 percent occupancy rate for new “Food Garden” in the Main-Taunus-Zentrum

Start of construction and strong letting success for the new “Food Garden” in the Main-Taunus-Zentrum: In November, construction work began on the new highlight in the middle of the shopping center – a high-quality and varied range of restaurants with five free-standing restaurant buildings, partly covered and partly open terraces, green outdoor areas and sophisticated architecture. The opening is planned for spring 2025.

credit: MAPIC

“OUR JOB IS TO GIVE THE INDUSTRY A PERSPECTIVE.”

We are in the middle of a transformation, states MAPIC Director Francesco Pupillo. The changes in the retail world are also reflected in the changing role and face of MAPIC. This includes the presence and support of new players. But in the end, the purpose of the biggest industry fair stays the same: It is a dealmaking opportunity.

credit: NEINVER

F&B IS AN ESSENTIAL PART OF THE OVERALL GUEST EXPERIENCE

Customers are seeking a better-quality and more varied offering, expecting to see both international and local options, argues Joan Rouras, Head of Leasing and Retail at NEINVER. For a long time, a neglected topic, F&B in outlets, is taking on a whole new role. NEINVER has taken many steps to offer its guests innovative F&B in addition to a high-quality retail offering.

ACSP Congress 2023 /// credit: ACSP

ACSP Congress 2023: The Future Model For Quarter Development

“Quarters are not defined by their developers, but by those who use, work, and live in them”, stated Christoph Andexlinger, Chairman of ACSP, and CEO of the Austrian shopping center market leader SES, in his opening speech at this year´s congress, which focused on city and town quarters, while presenting not only new ideas, but bringing numerous examples of quarters in practice.

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Shaping Spaces: Top Placemaking Projects of 2025
Across the globe, developers and architects are reimagining what it means to create “retail space.” The projects featured in this special edition, selected by leading industry experts, represent more than just successful developments; they are blueprints for the future of how we live, shop, and connect.
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