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“Without experimenting, you cannot learn anything,” states Ihsan Elgin, Executive Board Member of Finberg. As an investor, he is very serious about the impact of the metaverse on life and business. The convergence of virtual and real realms within the metaverse allows companies to fasten collaboration as well as to enhance communication, and this is only one of his conclusions.

“The rapid change in the world now necessitates being more than an observer and follower; it requires rapid implementation,” states Yurdaer Kahraman, FIBA CP CEO and Member of the ACROSS Advisory Board. Therefore, he values the Metaverse as an engaging way to reach a younger, digitally connected consumer audience. He shows the perspective of a company that took the metaverse path very early.

E-Commerce does not run over shopping centers because they offer much more than a shared space where people purchase different products. To enhance the appeal of traditional shopping mall experiences, especially to Gen Z customers, enriching these “add-ons” is crucial. A new generation and metaverse-based loyalty programs can be a big part of this. Ahmet Usta, ELYT.net Co-Founder, explains what Metaverse business cases make sense for the placemaking industry.

A metaverse use case in practice: Fiba Commercial Properties and Elyt.net introduced at İnegöl Shopping Mall, Turkey, a metaverse-based, new-generation loyalty program. The important learning: Consumers are ready. The interest in the program was unbelievably high. Visitors were happy to receive gifts and be part of an application that involved innovative technology like NFT.

When it comes to shaping the future in a positive way, it is impossible to overstate the influence retailers can have. Retail and shopping centers should become much stronger communicators of a positive consumer vision, especially with regard to sustainability, says Andreas Steinle, CEO and founder of Zukunftsinstitut Workshop. The crisis year of 2023 must be a year in which retailers recapitulate their understanding of their role.

“Future shopping spaces need to be flexible in every aspect, to meet the people’s needs and demands”, this is according to the ACROSS Advisory Bard the greatest task for 2023. The challenges are diverse, but a strong and experienced industry is ready to address those.

Sonae Sierra accelerates the future-proofing of its real estate portfolio. Christine Hager, Sonae Sierra Director, responsible for property management in Germany, describes what being future proof means in today’s business world. There is one thing or particular note: Knowing how energy is being consumed is key to understanding and identifying where the most effective changes should be made.

The 24th Retail Symposium showed that – despite the turbulent times – the Austrian retail and retail property sector is by no means pessimistic about the future. The industry rather works on new concepts and possibilities to tackle new challenges with determination.