Currently, 25 of the more than 65 retail locations operated by MEC throughout Germany are managed without an on-site presence from the Düsseldorf headquarters. These are primarily smaller retail properties where the presence of center management teams is not absolutely necessary. Demand from the owners of such retail locations for this special solution offering from MEC has been rising sharply since its market launch three years ago.
“In order to optimize our services for these properties and further increase our service quality for our customers, we are relying on one of MEC’s key strengths, the nationwide, nationwide presence of our management teams,” explains Christian Schröder, COO at MEC.
This means that the smaller retail locations previously managed from Düsseldorf will now be looked after by local center management teams that are present in the region of the respective location and are also responsible for the operation of larger retail properties.
“In this way, we can offer our customers a remote solution, especially for smaller retail properties, with remote management of the properties from the respective region, while at the same time guaranteeing them regional expertise and fast response times,” adds Christian Schröder, explaining MEC’s expanded range of services.