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Now, more than ever, consumers want to reduce their overall expenditure, lower their consumption, and adopt sustainable practices. As a result, retail destinations must incorporate sustainability to meet growing customer expectations and nurture their customer relationships. That is why Coniq has created this list of top tips to help start any mall’s sustainability journey.

Ukrainian Council of Shopping Places, a member of the European Council of Shopping Places (ECSP), has published a report providing insights on how retail destinations are adapting to the war and the impact it is having on the market. This report, which is exclusive to ACROSS, calculates losses and damages suffered by the shopping centre industry, retail turnover losses and shows reopening plans for some shopping centres.

London has always been a sightseeing and shopping destination. Over the last years it has also become the place to be due to its culinary highlights, with lots of very innovative hospitality concepts. ACROSS collaborated with the Austrian Council of Shopping Places (ACSP), Centerprise Group, and umdasch The Store Makers, to organize a two-day trip to London.

One crisis follows the next. While retailers faced nationwide lockdowns, restrictions based on testing, vaccination, or recovery, and already disrupted supply chains last year, the war in Ukraine is bringing the issue of “consumer pricing” to the forefront. Additionally, supply chain disruptions and record energy prices are leading to unseen inflation rates in many European countries for several decades.

The extent to which a retailer can satisfy the needs of its customers significantly depends on the technology it utilizes and masters. Consumers have become accustomed to the often highly individualized approach provided by e-commerce, and they expect the same in the brick-and-mortar environment. Technology stands ready to meet the challenge.

Over the past ten years, the food retail sector has recorded sales growth of well over 35 percent, and last year’s figures for 2020 confirm the steady growth with annual sales of around €190 billion.