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The European shopping center market overvalues design and investment but needs to pay more attention to atmosphere, interaction, and service, says Will Odwarka. This hurts the centers and especially their gastronomy section. The founder and CEO of Dubai-based Heartatwork Hospitality Consulting explains in his conversation with ACROSS editor Reinhard Winiwarter why excellent, personable service is the prerequisite for everything in the field of gastronomy.

This year’s MAPIC Awards honored winners across thirteen core categories, in addition to the People’s Choice categories and the winners of the MAPIC Academy—MAPIC’s inaugural start-up incubator sponsored by Nhood. The Awards reward exceptional retail brand performance and development, the latest cutting-edge solutions in sustainability and innovation, and the most recent real estate projects and redevelopments.

We are in the middle of a transformation, states MAPIC Director Francesco Pupillo. The changes in the retail world are also reflected in the changing role and face of MAPIC. This includes the presence and support of new players. But in the end, the purpose of the biggest industry fair stays the same: It is a dealmaking opportunity.

“Quarters are not defined by their developers, but by those who use, work, and live in them”, stated Christoph Andexlinger, Chairman of ACSP, and CEO of the Austrian shopping center market leader SES, in his opening speech at this year´s congress, which focused on city and town quarters, while presenting not only new ideas, but bringing numerous examples of quarters in practice.

Shaping a sustainable future in retail real estate: HyperIn hosts panel on “Artificial Intelligence (AI) – Practical Approaches and Strategies for a Better Productivity in Retail Real Estate” at MAPIC 2023.

Supported by a strong performance across its 12 premium outlet destinations, ROS Retail Outlet Shopping is focused on upgrading its brand mix. The European operator, together with partners, is set to further grow its portfolio with center extensions in Designer Outlet Gdańsk, Designer Outlet Algarve, and Designer Outlet Croatia, and the new development Designer Outlet Kraków.

Madame Coco is following an ambitious expansion plan. France, Spain, England, Poland, Germany, the Netherlands, and the Czech Republic are on the company’s list. Cem C. Işık explains the strategy and why the expansion plan includes establishing physical retail stores and integrating e-commerce operations.

Technology will shape the shopping malls of the future, making them more efficient, customer-focused, and sustainable. David Fuller-Watts, CEO of Mallcomm, explains.

ACROSS´s recent visit to H&M´s headquarters in Stockholm provided a glimpse into the chain´s current plans in the area of market expansion, and its diverse brand image. “Leading destination for style” is the main idea behind H&M, and, by diversifying their offer in homeware, and with their brands aimed at different customer groups, including a business idea of subscription-based shopping experience, they are certainly on the right track.

Buildings are one of the main contributors to CO2 emissions: They are responsible for nearly 20% of greenhouse gas emissions worldwide. In addition, maintaining inefficient building systems costs real estate companies dearly. As Martin Gruber, Director Europe at BrainBox AI, explains, BrainBox AI is the market leader in Autonomous Decarbonization services to accelerate your decarbonization journey powered by Artificial Intelligence.