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In a world that’s becoming increasingly digital Ingka Centres believes the future lies in real-world connection. Through a bold mix of play, purpose, and partnership, Ingka Centres is transforming retail destinations into inclusive, experience-driven Meeting Places.

Operational excellence is achieved when management is able to successfully strike a balance between innovative approaches and traditional corporate values. ACROSS spoke with HBB about tailor-made approaches to center management, why the consistent pursuit of the idea of community and close cooperation with cities is the most significant success factor, especially in turbulent times, and why pop-up stores amount to so much more than a means of concealing vacancies.