The Seppä Klubi app will provide shoppers quick and convenient access to the center’s news, events, promotions and other helpful information in one place. For shoppers that sign up for the first of its kind program, Seppä Klubi, the app can be used to see their rewards balances, and view personal discounts and offers which can be tailored to their preferences, behaviors and interests. Seppä Klubi members earn points for every purchase, including restaurant and service purchases that can be used to claim rewards and other benefits.
In addition to getting points from their purchases, Seppä Klubi members may earn points for things like joining the club, birthdays, redeeming coupons, and even just visiting Seppä shopping centre. In addition to offers and benefits, customers can receive news content that is more relevant to them, for example in the form of party fashion or camping equipment tips. In the future, once the app is launched it will also provide easy access to opening hours of the shopping center, store directory and other important center information.
Experiences and benefits in Seppä
The operations team at Seppä receives valuable information from the application, which they will use to develop the shopping center further and build an even better customer experience. Interaction and communication with customers is also strengthened. According to the shopping center director Mikko Seppälä, “Customers have been hoping for a loyalty application for a long time.” “Remaining as Central Finland’s largest shopping center and market leader requires us to listen to our customers’ wishes and respond to them. The loyal customer application that our customers want makes everyday transactions easier, adds value to shopping, and builds a more experiential and better shopping center in many ways” says Seppälä.
The developer of the Seppä Klubi loyalty application platform is Placewise, which offers digital technology solutions to retail real estate owners and operators around the world. The free Seppä Klubi application can be downloaded by those over 18 years old. The Seppä Klubi application will be launched in June of 2023.