Romina Jenei, CEO of RegioPlan Consulting GmbH. Credit: RegioPlan Consulting GmbH
Cover Story | Feature

Comparison of Online Retail in Europe

There are significant and surprising differences in the affinity for online shopping – even across the individual countries. For example, one might expect such an affinity to be higher in rural areas, but the opposite is the case: In densely populated urban regions, it is approximately 15% to 20% higher than the national average.

By Romina Jenei

The coronavirus pandemic has accelerated many existing (consumer) trends, and, as a result, the trend toward online shopping. Across Europe, new target groups have discovered the convenience of online shopping, at times simply due to a lack of an alternative. Statistically speaking, the pandemic and the resulting lockdowns have boosted online retail across Europe to levels that were not expected to be reached for another two years. Nevertheless, in terms of online share and expenditure, there are significant differences not only between countries, but between regions as well.

Source: RegioPlan Consulting GmbH

The online share represents the sum of a consumer’s purchasing power spent online, regardless of the location of the online store or the country in which taxes are levied on such purchases. Private consumers’ online purchases in each country serve as the basis. The main drivers of online retailing tend to be young and urban population groups with at least average purchasing power. The online share rises sharply wherever they are located.

Unexpected Results

A north-west/south-east divide has existed since the early days of online shopping. That was also the case during the “Year of the Coronavirus”. Within the individual countries, however, major differences can be found with respect to online affinity. Again, one would expect online affinity to be higher in rural areas, which are often poorly supplied in terms of stationary retail, but the opposite is true: In densely populated urban regions, the level of affinity for online shopping is around 15% to 20% higher than the national average.

The online share in a given country directly correlates to the sales area density of that country. One would expect that the smaller the retail space available, in other words, the more difficult it is for consumers to find and buy goods, the higher the online share. However, the opposite is true: In areas in which the density of sales space is low, for example in Spain, Portugal, Italy and Greece, the online share is also low. In Scandinavia, where the sales area density is particularly high, the online share is also high.

On the whole, online shares still appear to be relatively low, but when looked at by industry, there are considerable differences. In some countries, clothing, shoes, electronics, books, etc. have attained online shares of 35%. One reason for the overall low online share is that the food retail sector, which generally accounts for around a third of the total retail volume, is not online-savvy yet. As a result, the low online share in the food retail sector of 0.5% to 3% lowers the overall online share. Great Britain, where the online share in the food retail sector comprises around 8%, is an exception. Accordingly, the overall online share in the UK is high and is, by far, the highest in Europe.

In economies with low purchasing power, ones that tend to be agriculturally oriented and do not have distinctive metropolitan regions, the online share is still low at present (for example, Bosnia and Albania) and will continue to show lower growth rates. In general, online shares are not expected to increase significantly in 2021 compared to 2020, but they will return to the “normal” pace of +1% to +2% of retail volume.

In order to get an idea of where things are headed, it is certainly worth taking a look at Asia: China’s online share is more than 40%, and South Korea’s is over 30%. Remarkably, the traditionally technology-savvy countries do not appear to be leading the way in terms of online shares: Japan’s share is less than 10%, and the USA’s is approximately 16%.

Conclusion: Where Are Things Heading?

Yes, online retail will flourish in the future and our high streets, shopping malls, and city centers will inevitably change. They have to change. The need for change or action was evident before 2020, and it is only now that everyone has begun to realize the true impact of online retail. Urban centers can benefit from a less mono-functional mix as well as from true urbanity – with infrastructure, educational and healthcare facilities, and small specialty stores tailored to individual target groups. Individuality, an important megatrend, is also what cities, as well as retail zones, need. That will not be enough to stop the online shopping trend, but it can mitigate the associated disadvantages and make our cities more livable.

Sign up for our ACROSS Newsletter. Subscribe to ACROSS Magazine.

Feature MORE

Unlocking the Value of Parking Assets as Key Components of Wider Shopping Experiences

“In today’s world, consumers expect quick and effortless service, and parking needs to reflect those changes”

Consumers Love Brands, Brands Love Brands – Start Being a Brand

A thoughtful brand strategy is the essential basis of any marketing effort. The brand, the expectation raised, is what remains after all of the marketing has swept through the room. It is what sticks in your customers’ minds. It is what makes them loyal. It is what makes them think you are worth a visit.

Shopping with All Five Senses

What does that really mean? Retail professionals have been engaged in this discussion for decades. The idea of creating physical, emotional shopping experiences has become an integral part of the retail discussion since physical, brick-and-mortar retail began to decline in popularity.

A brave new retail world?

“Looking at the digital transition, ECSP members are certain that the future is omni-channel.”

VIA Outlets Rebrands Toward Digital Transformation

VIA Outlets, which owns 11 centers in nine countries, has recently celebrated the unveiling of its new corporate branding following an extensive rebranding undertaking.

Waste Your Time @H&M Mitte Garten

For some time now, Berlin Mitte has featured a center with a wow effect: the H&M “Mitte Garten” at Neue Schönhauser Straße 13.