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ACROSS

September 7, 2023

credit:g-star raw

WHP Global becomes majority owner of G-Star Raw

Including G-Star RAW, WHP Global’s brand portfolio generates more than $7 billion in retail sales, further elevating the company to one of the largest brand management companies in the world.

KRIZH

Into the future with a clear vision @ Kastner & Öhler, Graz

In 2023, you can’t miss the 150th anniversary of Kastner & Öhler in Graz, especially if you were born in this beautiful city and have spent much of your life there. The “Kastner,” as it is often called, has been where people go for fashion inspiration and spend time with family and friends for generations. But K&Ö is also a guarantor of carefully selected goods from the fashion capitals in high quality.

“Invest in people, not just the look”

The European shopping center market overvalues design and investment but needs to pay more attention to atmosphere, interaction, and service, says Will Odwarka. This hurts the centers and especially their gastronomy section. The founder and CEO of Dubai-based Heartatwork Hospitality Consulting explains in his conversation with ACROSS editor Reinhard Winiwarter why excellent, personable service is the prerequisite for everything in the field of gastronomy.

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THE LEVEL OF EXCELLENCE WE SHOULD STRIVE FOR TODAY AND TOMORROW
Originally developed solely to meet the daily needs of consumers, shopping centers quickly became an asset class. The model worked very well for a long time, but as consumer behavior has changed, so have the requirements of tenants, operators and investors. The obvious task to satisfy customers, business partners and stakeholders is: Get your customers to return to your locations. Clear differentiation and positioning as well as a clear focus on people are crucial.
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