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ACROSS

February 27, 2016

A New Era of Customer Service

In the year 2016, robots are, for now, an unusual sight in shopping centers. The helpful androids bring customers special moments and thus enhance the malls’ quality of stay.

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THE LEVEL OF EXCELLENCE WE SHOULD STRIVE FOR TODAY AND TOMORROW
Originally developed solely to meet the daily needs of consumers, shopping centers quickly became an asset class. The model worked very well for a long time, but as consumer behavior has changed, so have the requirements of tenants, operators and investors. The obvious task to satisfy customers, business partners and stakeholders is: Get your customers to return to your locations. Clear differentiation and positioning as well as a clear focus on people are crucial.
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