Christmas Lights, London Designer Outlet, Wembley Park, London. Image: Chris Winter / LDO

Sales up more than a fifth at London Designer Outlet as shoppers seek Christmas gifts and outfits

With many of its brands offering bumper deals on top of outlet prices, total sales at London Designer Outlet (LDO) are up by 22% compared to October – and even up compared to last year – as savvy shoppers seek out deals on gifts and premium fashion labels ahead of Christmas.

The capital’s leading fashion and lifestyle outlet centre, with Tier 2 restrictions, is benefitting from the Government’s decision to allow families to get together over Christmas. As guests made the most of pre-Christmas sales on top of outlet prices, London Designer Outlet saw average spend soar across its accessories and gifts, menswear and womenswear categories, by +26%, +27% and +54% respectively, on the Friday and Saturday following reopening compared to the month of October.

As well as the jump since October, total sales are up slightly by +0.4% compared to the same time last year, showing that the pandemic has not put a dampener on people’s Christmas shopping. This has in part been driven by LDO’s athleisure brands, including the likes of adidas, Nike and Puma, which saw sales up +42% year-on-year as some of the stores saw their best performing days in terms of turnover for the year. Meanwhile, reflecting the increased time people are spending at home and taking up new hobbies, sales at London Designer Outlet’s homeware brands are up +95%, YoY.

London Designer Outlet is managed by Realm, the UK’s specialist outlet operator, and is part of Wembley Park, the multi-billion pound transformation by Quintain.

Sue Shepherd, Realm’s General Manager of London Designer Outlet, said: “Our first priority always has been and will remain the comfort of our guests. That’s why we’ve adopted such stringent health and safety measures, including limiting the number of people that can enter London Designer Outlet at any one time. We’re therefore delighted with how our first week of trading, post-lockdown has gone, with encouraging numbers of guests finding some significant deals as we enter the festive season. It shows that physical retail is still an appealing experience for so many and it’s why we’re working hard to enure everyone still has a great time, safely.”

Having implemented enhanced safety measures following the first lockdown, London Designer Outlet and its brands have a well-established process for ensuring guests enjoy a safe shopping experience and a day out among their favourite retail and fashion brands, restaurants and cafés. Measures include hand sanitising stations, a clearly marked one-way system throughout the centre and individual stores, and collaboration between LDO and individual brands on maintaining the highest standards.

Richard Lim, Chief Executive of Retail Economics, said: “Physical retail empowers people through good jobs, enhances high streets with community assets and makes a significant contribution to the UK economy. That’s why it is so important that retail has reopened ahead of Christmas and that retail destinations such as London Designer Outlet and its brands work together to create a safe, enjoyable environment for shoppers. Retail will play a significant role in the UK’s recovery post-pandemic and now we all must work together – retailers, landlords and the government – to safeguard that recovery and millions of livelihoods, both of which depend on bricks-and-mortar retail.”

Christmas Lights, London Designer Outlet, Wembley Park, London. Image: Chris Winter / LDO

London Designer Outlet’s guests are using technology to plan and make the most of their trip to the centre. LDO, the first shopping destination in the UK to offer store-to-door delivery service Dropit, is offering the service free to all shoppers until Christmas and has already seen a significant increase in take-up among guests. All purchases bought at any of the 50 stores can be gathered together and swiftly delivered to guests’ homes or hotels, often on the same day. Moreover, The LDO Edit, the UK’s first click-and-reserve service from an outlet, is also online again, featuring flash deals on top of outlet prices on products from brands such as Champion, Fiorelli, Zwilling, M&S, Nike and Skopes.

Matt Slade, Retail Director of Quintain, said: “Reopening retail is important both for vibrant and thriving high streets and communities and to help shoppers find last-minute deals before Christmas.

“Physical stores and shopping destinations are more than just bricks and mortar. For some, physical stores offer the only opportunity to buy gifts for their family. For others, such as young families and older residents, they offer the chance to get out of the house and to see and speak to other people. For many, they offer first jobs and new opportunities, exciting discoveries and social interaction.”

“That’s why retail and leisure are such important parts of Wembley Park. We’re projecting our transformation will benefit from a £328m annual retail spend by 2027, putting it ahead of London districts such as Camden, Victoria and Ealing Broadway.”

Sign up for our ACROSS Newsletter. Subscribe to ACROSS Magazine.

Ticker MORE

Etele Plaza receives occupancy permit – tenants start moving in

The EUR 300 million Etele Plaza developed by Futureal has received the occupancy permit. Therefore, the tenants can now start setting up their stores in Buda’s largest shopping centre. The environment friendly complex with a rentable area of 55,000 sq m will bring the next generation of plaza design to Hungary this September.

Labtech appoints new Retail Asset Manager for Hawley Wharf Camden

LabTech has announced the appointment of Jonny Perkins as Retail Asset Manager for its new 580,000 sq ft development, Hawley Wharf Camden, and LabTech’s other Camden holdings.

Hines secures leasing of flagship retail store in Madrid

Hines has fully leased the retail space at its prime Calle Preciados 13 development in the heart of Madrid.

Sebastian Mueller to spearhead Kintyre’s new Advisory business

Kintyre, the Frankfurt and Berlin based investor and real estate platform, has announced the key appointment of Sebastian Mueller (44), to lead Kintyre’s newly founded Advisory business, and to join its senior management team.

Vienna-based Wowflow raises €300K to help facility management teams focus on real work

Wowflow, a mobile-first collaboration and workflow solution for facility maintenance teams, has raised a €300 thousand pre-seed investment to speed up growth in the German-speaking markets.

ACROSS Retail Talks online, on the topic “Outlook 2021”

The ACROSS Advisory Board has its say. On February 25, the ACROSS Retail Talk on "Outlook 2021" took place. 16 members of the ACROSS Advisory Board discussed the expectations and perspectives of the placemaking industry in an exciting year. A large, prominent expert audience followed the online event.