PANDEMIC-INDUCED KNOWLEDGE GAPS IN OPERATIONS AND SUPPLY CHAIN MANAGEMENT: COVID 19’S IMPACTS ON RETAILING

This Impact Pathways paper aims to provide a timely and structured discussion of real-world problems at Marks & Spencer and in retail in general, evoked through the current COVID-19 pandemic presenting a collaborative research based on more than five hours of interviews and several iterative paper writing steps between management scholars and Marks & Spencer’s Head of Procurement – Logistics and Supply Chain.

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