London Designer Outlet - LDO Image: Realm
Management

Londoner Designer Outlet Offers Home Delivery Service

London Designer Outlet (LDO) at Wembley Park is the first UK outlet center to offer “Dropit”, the app-based, store-to-door delivery service.

All purchases bought at any of the scheme’s 50 stores can be gathered together and swiftly delivered to customers’ homes, hotels, or workplaces at a time and date of their choosing, with same-day deliveries available.

The service launched on 1 December 2018 and was free-of-charge for an initial period. This service gives visitors the opportunity to take their time enjoying restaurants, coffee shops, and the cinema, without the need to carry shopping bags. They can also enjoy the wider Wembley Park. The smartphone-based service is expected to boost revenue for LDO’s retailers.

The fully-insured service covers an unlimited number of shopping bags at a flat-rate of just £10.50 for delivery to customers’ preferred locations in mainland Britain – whether home, hotel, or work. Customers are offered their choice of delivery time slots. The service offers delivery within 24 hours. It combines the best of in-store and digital shopping. CACI research shows, nationally, 85% of spend still touches a physical store. With returns from online shopping five times higher than in-store, the fact that customers still prefer to touch, test, and try before they buy is confirmed.

By introducing delivery, LDO brings together the appeal of major retail brands at year-round outlet prices, with hassle-free convenience.

Sign up for our ACROSS Newsletter. Subscribe to ACROSS Magazine.

Management MORE

The heartbeat of leisure ecosystems

Anticipating the needs and expectations of customers.

Spectacular launch of the Westfield brand

Unibail-Rodamco-Westfield launches the Westfield brand across ten flagship destinations in Continental Europe with concerts by John Legend, Rita Ora, Aya Nakamura, and Kendji Girac.

The launch of „It’s All About Stories“

ECE and Pop up My Brand recently launched a new store concept at Limbecker Platz Essen, Germany. The themes of „It’s All About Stories“ rotate every two months. It is a platform for showcasing brands and presenting products.

“We Continuously Reinvent Ourselves”

What is the key to long-term success in retail real estate? Marcus Wild, CEO of SES Spar European Shopping Centers, knows the answer.

Meeting the rising expectations of consumers

According to Markus Bötsch, CSO of Jack Wolfskin, the availability of products across all channels is essential.

How shopping centers have evolved into omnichannel platforms

Digital Mall - find it online, buy it offline.