The campaign will ask customers to sell back their unwanted IKEA furniture in the #BuyBackFriday campaign, which will run between 24 November and 3 December. Buying back furniture from its customers is just one of the ways in which Ingka Group is transforming to promote and develop circular services and sustainable consumption for customers.
“We want to offer customers’ sustainable solutions for their furniture they no longer need, even if it’s served them well over the years. So, we are currently exploring new business models to develop commercially viable and scalable offers in the areas of how people bring things into their home, how they care for things they own, and how they pass on the things they no longer need. Rather than buy things you don’t need this Black Friday, we want to help customers give their furniture a second life instead of making an impulse buy,” says Stefan Vanoverbeke, Deputy Retail Operations Manager, Ingka Group.
Transforming its retail operations is a critical part of the Ingka Group circular journey and the campaign forms part of the overall IKEA journey towards creating a circular and climate positive IKEA by 2030 which includes all IKEA products being made from renewable or recycled materials.
Currently, 45 percent of total global carbon emissions come from the way the world produces and uses everyday products like furniture, so the campaign represents an opportunity to address unsustainable consumption and its impact on climate change, on the biggest shopping day of the year.
Ingka Group is exploring new solutions to make circular consumption more convenient for customers. and last year gave 47 million recovered products a second life by repacking and reselling products in stores. By 2021 there will also be dedicated destinations in every store where people can sell back their old furniture and find repaired or refurbished furniture at even more affordable prices.
Anyone who sells back an unwanted item will receive an IKEA voucher to spend on something they need or love. Depending on the condition of the furniture traded in, that voucher could be worth as much as 50 percent of the original price.
“The IKEA vision has always been to create a better everyday life for the many people, which right now means making sustainable living easy and affordable for everyone. Being circular is a good business opportunity as well as a responsibility and the climate crisis requires us all to radically rethink our consumption habits,” says Pia Heidenmark Cook, Chief Sustainability Officer, Ingka Group.
“A circular economy can only be achieved through investment and collaboration with customers, other businesses, local communities and governments, so we can eradicate waste and create a cycle of repair, reuse, refurbishment and recycling,” she concludes.