Gloder has held various strategy, design and implementation roles during her 25 years in the retail, services and telecoms sectors, including leading several projects delivering a step change in customer experience. She joins Cushman & Wakefield from Dixons Carphone where, as Head of Customer Experience, she focused on increasing business value, customer satisfaction and colleague engagement through an improved end-to-end multi-channel journey.
Gloder will be responsible for ensuring user experience continues to sit at the heart of the advice and property management services Cushman & Wakefield’s UK Asset Services team provides to clients across all commercial property sectors.
Nick Ridley, Head of UK Asset Services at Cushman & Wakefield, said:“The unexpected events of the past year have only heightened the need for landlords to ensure their spaces are delivering the right experience for their occupiers and end users. That takes many forms from exceeding expectations on issues such as safety and wellbeing to the ways in which people interact with their workplace or retail environment. We are delighted to bring Michelle’s experience on board to benefit our clients.”
Michelle Gloder, Head of Customer Experience, in Cushman & Wakefield’s UK Asset Services team, said:“Responding successfully to expectations on service provision, particularly in the workplace, is a major focus for forward-thinking landlords and managing agents. I am very excited to be joining the Cushman & Wakefield team to help deliver the type of customer journey people increasingly expect and to support clients in leveraging the opportunities these changes present.”