Michelle Gloder. Credit: Cushman & Wakefield
Ticker

Cushman & Wakefield makes UK customer experience appointment

Cushman & Wakefield has appointed customer experience specialist Michelle Gloder as Head of Customer Experience within its UK Asset Services team.

Gloder has held various strategy, design and implementation roles during her 25 years in the retail, services and telecoms sectors, including leading several projects delivering a step change in customer experience. She joins Cushman & Wakefield from Dixons Carphone where, as Head of Customer Experience, she focused on increasing business value, customer satisfaction and colleague engagement through an improved end-to-end multi-channel journey. 

Gloder will be responsible for ensuring user experience continues to sit at the heart of the advice and property management services Cushman & Wakefield’s UK Asset Services team provides to clients across all commercial property sectors.

Nick Ridley, Head of UK Asset Services at Cushman & Wakefield, said:“The unexpected events of the past year have only heightened the need for landlords to ensure their spaces are delivering the right experience for their occupiers and end users. That takes many forms from exceeding expectations on issues such as safety and wellbeing to the ways in which people interact with their workplace or retail environment. We are delighted to bring Michelle’s experience on board to benefit our clients.”

Michelle Gloder, Head of Customer Experience, in Cushman & Wakefield’s UK Asset Services team, said:“Responding successfully to expectations on service provision, particularly in the workplace, is a major focus for forward-thinking landlords and managing agents. I am very excited to be joining the Cushman & Wakefield team to help deliver the type of customer journey people increasingly expect and to support clients in leveraging the opportunities these changes present.”

Sign up for our ACROSS Newsletter. Subscribe to ACROSS Magazine.

Ticker MORE

Realm banks on F&B occupier growth with key appointment

Realm has grown its leasing team with the appointment of Caroline Helyer as leasing manager. Caroline will be working across several of Realm’s schemes – including Dalton Park, Milsom Place and Bedford Riverside – where she will be leading initiatives to secure new retail lettings and lease renewals, as well as enhance the customer shopping experience and F&B offering across the portfolio.

redos buys Äppelallee-Center retail warehouse in Wiesbaden, Germany

Hamburg-based large-scale retail property specialist redos Group has acquired the Äppelallee-Center in Wiesbaden near Frankfurt. The purchase was made on behalf of the special AIF "Redos Einzelhandel Deutschland III".

PINKO will open store in Ocean Plaza Shopping Mall in Ukraine

The Italian brand PINKO will open the second store in Ukraine in Ocean Plaza shopping mall. The exclusive distributor of the brand is ARGO. The new store with an area of ​​160 sq.m. will open its doors on the first floor in May. A wide range of women's clothing, shoes and accessories will be presented.

Sabine Georgi Appointed as ULI Germany/Austria/Switzerland Executive Director

Sabine Georgi joins the Urban Land Institute (ULI) from Royal Institute of Chartered Surveyors (RICS).

Acquisition of The Moor, Sheffield in a Joint Venture with BRAVO

NewRiver is pleased to announce that its joint venture with BRAVO Strategies III LLC in which it holds a 10% stake has exchanged contracts to acquire The Moor, a 28 acre estate in Sheffield city centre, from CEP ASI UKPF Nominee 1 Limited and CEP ASI UKPF Nominee 2 Limited, for total consideration of £41.0 million, representing a capital value of £60 per sq ft.

Ziv Gigi appointed as Managing Director for GTC’s operations in Romania

GTC has announced the promotion of Ziv Gigi to the position of Managing Director Romania. He will be responsible for all operations of GTC in the Romanian market.