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August 22, 2023

Leder & Schuh AG consists of the HUMANIC and Shoe4You sales channels and is active in eight other European countries (Germany, Bulgaria, Croatia, Romania, Slovakia, Slovenia, Czech Republic, Hungary) in addition to Austria.

Digitalization in the retail sector is in full swing. This is leading both to a changed shopping experience for customers of local suppliers and discounters and to simplified processes in the management and purchase and sale of retail real estate. However, retailers should be mindful of customers’ interests when using artificial intelligence (AI) in sales. While functioning digital systems are important, completely digital smart stores without personal support miss the mark when it comes to consumer needs. This is shown in the third GRR Basic Retail Report, which GRR Group is presenting with its cooperation partner Savills.