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ACROSS

August 22, 2023

humanic

Leder & Schuh AG with 25% turnover increase

Leder & Schuh AG consists of the HUMANIC and Shoe4You sales channels and is active in eight other European countries (Germany, Bulgaria, Croatia, Romania, Slovakia, Slovenia, Czech Republic, Hungary) in addition to Austria.

credit: Retail Customer Experience

On the way to the smart store: GRR Report shows opportunities for digitalization in retail real estate

Digitalization in the retail sector is in full swing. This is leading both to a changed shopping experience for customers of local suppliers and discounters and to simplified processes in the management and purchase and sale of retail real estate. However, retailers should be mindful of customers’ interests when using artificial intelligence (AI) in sales. While functioning digital systems are important, completely digital smart stores without personal support miss the mark when it comes to consumer needs. This is shown in the third GRR Basic Retail Report, which GRR Group is presenting with its cooperation partner Savills.

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THE LEVEL OF EXCELLENCE WE SHOULD STRIVE FOR TODAY AND TOMORROW
Originally developed solely to meet the daily needs of consumers, shopping centers quickly became an asset class. The model worked very well for a long time, but as consumer behavior has changed, so have the requirements of tenants, operators and investors. The obvious task to satisfy customers, business partners and stakeholders is: Get your customers to return to your locations. Clear differentiation and positioning as well as a clear focus on people are crucial.
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