More and more online retailers are entering the world of bricks-and-mortar retail. According to Kai Hudetz, Managing Director of the IFH Köln, Institute for Retail Research in Cologne, they dream of locations in high-traffic malls.
From May to June 2016, facility management employees in 11 German retail parks recorded what concerns visitors, store employees, and suppliers had for them. Here are the results and the conclusions facility service supplier Wisag draws from them.
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