Beyond Customer Experience… Love is a Verb! /// Online Event /// February 9, 2023

Urban Ovation Fireside Chat with Ken Hughes: This session is the 5th of 5 online roundtables focused on how retail can adapt to a rapidly changing consumer and community.

Brands have always sought better connections with their customers. However many have misinterpreted repeat purchase as loyalty. True loyalty is emotive, a brand or business with whom I have shared values.

In this session we are going to explore Customer Intimacy, the space beyond Customer Experience. Intimacy is far deeper, longer lasting and more meaningful than any fleeting experience. We will also examine the shift from Passive to Active consumerism, Collaboration and what this means for Retail.

The Future of Retail, Place and Community – Session V:

This session is the 5th of 5 online roundtables focused on how retail can adapt to a rapidly changing consumer and community. Themes from the series will shape a unique meeting in London Future of Retail, Place and Community summit in late Spring 2023. 

  • Meet innovation leaders from across borders and industries
  • Gain valuable insights into new challenges and current trends
  • Find new business opportunities and partners

Registration

Space is limited – Register now to reserve your place 

  • Free for urbanOvation members — Join the community for free: Join urbanOvation 
  • Register as a guest – €25.00.

Learn more here

Related

Hosted by the Location Based Marketing Association, this two day event with over 250+ attendees will feature speakers exploring the location based marketing over the course of a customer’s day.

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