Uncertainty, vulnerability and ambivalence: welcome back to the world of risk. But just how long can we keep going? Employees are suffering from screen fatigue, members of the public are fearful for the future, and customers are demonstrating “trip consolidation”: visiting fewer shops, but buying more from them.
The Covid-19 pandemic has created a longing for closeness, not only in terms of contact with other people, but also when it comes to consumption: regional products, local shops, delivery services. Even brands are moving closer to their customers with the successful direct-to-consumer model. At the GDI’s 71st International Retail Summit the implications of these developments for people and companies alike, and present potential success factors for retail during these vulnerable times are explored. It takes place on September 9 and 10, 2021 at the Gottlieb Duttweiler Institute in Rüschlikon, Switzerland. More information: www.gdi.ch